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  • Create Date September 16, 2022
  • Last Updated September 22, 2022

THE 2020 SOUTH AFRICAN DIGITAL CUSTOMER EXPERIENCE REPORT

A billion rand lesson in customer advocacy

The report is based on feedback from 2 000 consumers, interspersed with commentary from marketing practitioners and business leaders across numerous industries. The survey was carried out during the Covid-19 pandemic, so the report also draws attention to behavioural changes that occurred under lockdown and speculates on whether they can be sustained.

Download FREE report here

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The-2020-South-African-Digital-Customer-Experience-Report-1