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• Create Date September 16, 2022
• Last Updated September 22, 2022

THE 2021 SOUTH AFRICAN DIGITAL CUSTOMER EXPERIENCE REPORT

Ecommerce’s R30bn Black Hole

The 2021 South African Digital Customer Experience (CX) report unpacks South Africa’s attitudes towards ecommerce and explores what we like - and dislike - about the brands we engage with online. In keeping with previous reports, we polled 2 000 consumers, interspersing their feedback with commentary from senior marketing practitioners and business leaders across a range of industries.

Download our FREE report here

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